1. Complete your Booking Request Form
You can complete the Booking Request Form here
2. Submit your Booking Request Form
By email: email@example.com
By fax: (02) 8215 4645
By mail: Complete the hard copy Booking Request Form and mail to: Sydney Symphony Orchestra Learning and Engagement Reply Paid 4338 Sydney NSW 2001
Invoices for all school bookings will be sent after 29 August 2016. SSO will process orders by the date in which they were received. Please note that the booking is made on behalf of the school and the school accepts liability to make payments on the due dates.
3. Pay your membership and deposit to secure your booking
Once your booking has been processed, the SSO will invoice your school. The full membership fee and a 20% non-refundable deposit is to be paid within 14 days of the booking being confirmed by the SSO. If the full membership fee and 20% non-refundable deposit is not received within 14 days, your seats cannot be guaranteed and the SSO reserves the right to release this booking.
4. Make your final payment
Final payment is due 8 weeks prior to the performance date and/or the first subscription concert. At this stage numbers are final and invoices must be paid as issued.
5. Receive confirmation
Once full payment is received the SSO will provide confirmation and MTM ticket collection information by email. Prior to the concert, SSO will send reminder emails with excursion and venue details and other helpful information. You will also receive information about how to access resources.
Can I change the booking?
Any modification to your booking must be made in writing and sent to SSO Learning and Engagement Box Office by email: firstname.lastname@example.org no later than 8 weeks prior to the performance date. After this date, all invoices must be paid as issued.
Can I get a refund if I cancel my booking?
A school that cancels 8 weeks before the concert is able to apply for a refund. The 20% deposit made at the time of booking is non-refundable.
Cancellations received within 8 weeks of the concert are not entitled to a refund and schools are liable for payment in full as per the invoice issued.
What if the booking is made within 8 weeks of the performance?
Bookings made within 8 weeks of the performance must be paid, in full, within 5 working days of the issued invoice date. If payment is not received within 5 working days of the issued invoice date, the SSO reserves the right to release the booking.
Can I increase the number of students or teachers attending?
Subject to availability, schools can increase the numbers of students and/or teachers booked up to 5 working days prior to the performance. Additional seats must be paid in full within 5 working days of the issued invoice date. The school accepts liability for all additional tickets booked.
Does the invoice include GST?
No, SSO Learning and Engagement activities are GST exempt
What if an open rehearsal is moved or cancelled?
Please be aware that open rehearsal dates are subject to change and cancellation. Any monies due to schools as a result of the SSO being unable to satisfy open rehearsal ticket requests will be refunded in full upon application.
What is the difference between an Open Rehearsal and a Schools Concert?
Please be aware that open rehearsals are working rehearsals, not performances. The content, running order and focus of the rehearsal are determined by the conductor on the day.
What is a Meet the Music subscription?
A Meet the Music subscription is a package of four specially curated concerts (the series). Together, the four concerts form a subscription. The same amount of students and teachers must attend all four concerts. SSO Learning and Engagement offer two series for which schools can subscribe.
Can I exchange my Meet the Music tickets?
Subscribing schools and tertiary institutions may exchange their group's tickets when necessary, seats are subject to availability. Exchanges can only be processed once payment has been made in full and are only available for concerts in the 2017 Meet the Music series.
When can I exchange my Meet the Music tickets?
Exchanges for subscribers will be open from Monday 21 November 2016. Subscription tickets may be exchanged up to 10 working days before the performance for which the tickets were originally issued.
How do I exchange my subscription?
To exchange your school's subscription, notice must be provided in writing and sent to the SSO Learning and Engagement by email email@example.com no later than 10 working days before the performance. Tickets must be returned to SSO Learning and Engagement no later than 48 hours before the performance date.
Is there an exchange fee for Meet the Music tickets?
School subscribers are entitled to one (1) group exchange with no fee, subsequent group exchanges will incur a fee of $30 per transaction (current as at 1 August 2016). Individual ticket exchanges will incur a fee plus an upgrade cost – the full single ticket price of the concert you are moving to less your 10% subscriber saving.
Exchanges can only be processed during business hours Mon–Fri 9am–5pm.
For subsequent exchanges, fees are payable at the time your exchange is made.
Once I've bought a subscription, can I buy extra tickets to the concert?
Subject to availability, additional single tickets can be purchased at the full ticket price in Premium to C-Reserve seats only, less your 10% subscriber saving (current as at 1 August 2016). SSO cannot guarantee that extra tickets will be located with the initial school subscription booking. It is the responsibility of the school to ensure that adequate supervision is provided for students attending the concert when additional tickets are purchased.
Does the invoice include GST?
No, SSO Learning and Engagement activities are GST exempt.
Download Risk Assessment documents for: Seymour Centre, Sydney Opera House and Riverside Theatre below.
If you have any questions please call SSO Learning and Engagement on (02) 8215 4603 or email firstname.lastname@example.org